Our industry best stats
Despite floods, bushfires, acts of God and an occasional supplier going bust, we’ve never failed to serve a meal in 20 years.
Versus a low industry average, we’re also proud of our average tenure of more than eight years.
Our customer satisfaction rate is industry-leading. Seems obvious, but we've achieved this by truly listening and actively taking on resident feedback.
How we work
Fresh in Every Sense
We believe good food is fresh food. That’s why our food is prepared fresh on-site every day by one of our Qualified Chefs.
Fresh is just the start though – our menus are constantly evolving, with our culinary team and dietary experts meticulously designing seasonal menus optimised for nutrient content.
But the truth is that one size never fits all, so our real difference is that our chefs tailor for individual residents’ tastes and cultural differences.
With over 1000 recipes on our menu and custom software that manages personal preferences and clinical needs, there will always be something for everyone.
Add it all up and our obsession with freshness means you’re left with happier, healthier residents.
It would be nice to think you can plan everything a year in advance - and while it may be possible for birthdays, some occasions just call for something special, something a little different.
While other caterers will stack on purchasing, admin and variation fees to make this happen, we offer the Contemporary Catering “Never Marked Up” promise on special catering requests like alcohol and birthday functions.
In fact, we have the most inclusions in our per person per day rate of any caterer in the industry, meaning you won’t be forking out every time there’s an excuse for a barbecue.
So don’t let other caterers make a meal out of every variation. With Contemporary Catering you won’t get stale surprises, just budget certainty and happy residents.
Serious about Service
With dissatisfaction rates through the roof, there’s no escaping that the catering industry doesn’t do itself any favours.
At Contemporary Catering we don’t believe that is good enough, particularly in the aged care sector where our elderly deserve so much more.
So we’re out to put it right. It’s all about attention to detail that’s led by our Customer Service Managers never managing more than six sites, against an industry average in the double digits. That’s how we’re able to boast that in 20 years we’ve never missed a meal delivery despite fires, floods and the odd supplier letting us down.
And with an average site tenure at almost a decade and growing, you can rest assured we’re serious about service.
All about Aged Care
We know how challenging managing a quality aged care facility can be. With a heavy compliance burden and increasing competition, there’s little room for error.
It’s why you need a specialist on your side. We understand the nuances of aged care like no other, which is why we haven’t had a compliance or accreditation breach on our watch in 20 years of operations.
It’s all driven by our five part Pasture-to-Plate continuous improvement program which systemises best practice across essentials such as: compliance, tracking customer service, cleaning, recruitment and customer feedback.
And we’ll soon be the only catering company in Australia where all staff are TAFE certificate level trained in Health Services, so everyone from our kitchen hands to Customer Service Managers truly understand care and how to deliver it.
So get the best. Get the aged care specialists.